Customer Service Travel Agent Job at HB Travels, Aspen, CO

YlNTS1puWmxJSmllZnpIRXNuc3Z5OFBSMmc9PQ==
  • HB Travels
  • Aspen, CO

Job Description

About the Role

We are looking for a Customer Service Travel Agent to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers—answering questions, assisting with bookings, providing guidance, and ensuring each client enjoys a smooth, stress-free experience from beginning to end.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
  • Assist clients with vacation planning, booking updates, cancellations, and special accommodation requests.
  • Provide accurate, current information regarding destinations, travel requirements, and agency procedures.
  • Maintain organized client records and ensure consistent, clear communication throughout the booking process.
  • Follow up with clients before and after their trips to confirm details and gather feedback.
  • Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

  • Fully remote flexibility – work from any location with a schedule that fits your lifestyle.
  • Travel perks and access to discounted industry rates.

  • Training and continuous support to help you grow in the travel and customer service field.
  • A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

  • Strong written and verbal communication skills.

  • Customer service experience; travel, tourism, or hospitality experience is a plus.
  • High attention to detail and excellent organizational skills.

  • Ability to learn new systems and booking tools quickly.

  • A positive, client-focused attitude and genuine interest in helping travelers plan memorable trips.

Job Tags

Remote job,

Similar Jobs

Golden Nugget

Dealer/Casino Floor Supervisor Job at Golden Nugget

 ...business (i.e., SOPs for creating players cards or issuing marketing comps). Rate players accurately including time played, average bet and win/loss. Track table inventory; ensure chips are accounted for. Continually communicate pertinent gaming and employee... 

Roufs Property Maintenance

Part Time Janitorial Job at Roufs Property Maintenance

 ...potential opportunity to grow into a permanent role. The location for this position is on the bus line in the Hermantown area of Duluth, MN. Job Responsibilities: Perform cleaning tasks. Ensure all areas are tidy and well-maintained. Follow safety protocols and... 

MetroSys

PC Refresh Technician Job at MetroSys

 ...Overview MetroSys is seeking a reliable PC Refresh Technician for a short-term onsite engagement in Menlo Park, CA. This role will support a workstation refresh initiative involving approximately 15 end-user systems . The technician will be responsible for swapping... 

Sea Fox Boat Company Inc.

Purchasing Coordinator/Agent Job at Sea Fox Boat Company Inc.

 ...Purchasing Coordinator Warehouse Department Location: Moncks Corner, SC Company: Sea Fox Boat Works About Us: Sea Fox Boat Works is a leading saltwater fishing boat manufacturer known for innovation, quality, and craftsmanship. We are seeking a dedicated... 

European Service at Home, Inc

Caregiver (Polish speaking) Job at European Service at Home, Inc

 ...has a vacancy open for a Caregiver in the following towns: 1. Tinley Park (Female client; 5 days of 5.5 hours; 8:30am start time; Polish speaker) You can apply right now using the link below: Our benefits: Paid training Flexible scheduling Competitive...