Job Description

Benefits:
Dental insurance
Employee discounts
Free uniforms
Health insurance
Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Prepares and serves alcoholic and non-alcoholic beverages in the hotel bar area in accordance with brand standards, local laws, and responsible alcohol service guidelines (as scheduled).
May perform Night Audit duties, including end-of-day financial reporting, system rollovers, and overnight guest service support, as needed.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Tags

Full time, Local area, Night shift,

Similar Jobs

The Smilist

Dentist Job at The Smilist

...The Smilist is looking for a compassionate and skilled General Dentist ready to take on an excellent opportunity at our Valley Stream, NY dental practice. Providers enjoy full clinical autonomy to treat patients. The practice is modern with advanced technology that...

Minneapolis Public Schools

Candidate Pool Custodian, Senior - Plant Operations, SY 2025-2026 Job at Minneapolis Public Schools

...equivalency, with 1.0 being full-time time Union: Janitor/Eng/Bus/Ice(26) Functional Area: Janitorial Salary Range:$28.0... ...operational logs, and prepares operational reports. Cleans buildings, including vacuuming, sweeping, mopping, washing, and...

Elanco

Data Scientist Job at Elanco

...makes life better join our team today! Your Role: As a Data Scientist at Elanco, you will be a key driver of innovation and... ...communicate actionable recommendations to stakeholders at all levels. Data Storytelling: Use data visualization and clear communication...

Marriott International

Front Desk Agent Job at Marriott International

...Additional Information: This hotel is owned and operated by an independent franchisee, BK Hotel Group. The franchisee is a separate... ...Inc. Job Overview Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of...

Valiant Harbor International, LLC

Technical Writer Job at Valiant Harbor International, LLC

...Service-Disabled Veteran Owned Small Business that specializes in technical, programmatic, acquisition, compliance, and financial services... ...Harbor International is seeking a detail-oriented Technical Writer to provide onsite administrative support to the National Geospatial...

Front Desk Agent Job at Excel Hotel Group, Escondido, CA

YkNHTGIzVmhKWm1UZkRQQ3QzZ3B5OExSM0E9PQ==