Job Description

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.

Our Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride

Pay Rate

$27.05 per hour.

Benefits

• Free stand-by travel privileges for you and eligible family members…explore the world on us!
• Exclusive travel discounts on hotels, car rentals, & cruises
• Comprehensive health benefits program, including medical, dental, & vision insurance
• 401(k) with company match
• Life insurance
• Quarterly bonus plan
• Holiday pay
• Paid time off

Job Description

The Lead Cabin Cleaning Agent will direct the daily activities of the team, balance resources, and is responsible for supporting a team's ability to achieve mutually established goals. This role is responsible for providing support in turning an aircraft on-time, with a focus on safety and service. The Lead Cabin Cleaning Agent performs all Cabin Cleaning Agent duties while mentoring and setting an example for team members.

Key Responsibilities:

• Promote and maintain a culture of safety at all times.
• Meet and exceed operational targets while maintaining service, timeline, safety, and compliance requirements.
• Assume responsibility and accountability for the team and of team members while leading, directing, motivating, and approving the team's work.
• Perform station leadership duties such as assigning flights for the day, scheduling and managing agents on a week-to-week basis.
• Recognize and celebrate individual and team performance.
• Monitor team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors.
• Investigate operational, safety, and performance irregularities with focus on future prevention; Communicate findings and recommend improvements.
• Ensure safe equipment operation, excellent housekeeping, cleanliness, and organization in all work and operational areas.
• Provide a comprehensive briefing and handoff to the next shift to ensure a seamless operation and overall benefit to the team and station.
• Mentor station agents, both newly trained and experienced, in all station agent job functions.
• Maintain curiosity, seek better ways to do things for ongoing improvement.
• Other duties may include clerical functions, reports, and assisting with unexpected passenger needs or complaints.
• Must set an example for the team and embody the McGee values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride at all times and portray a positive image in this customer-facing role.
• Perform other duties as assigned to support McGee’s successful business operation.

Qualifications

Required

• 6 months of experience in cabin cleaning for an airline.
• Demonstrated skills in proactive and honest communication, providing direction and allowing team members to execute tasks, setting clear expectations and holding others accountable.
• Self-motivated, with proven ability to lead and direct the work of others in a positive way.
• Ability to provide specific and constructive feedback as well as positive recognition.
• Ability to juggle multiple tasks in a fast-paced environment.
• Strong active listening skills.
• Must be able to work well in a team environment and understand team objectives.
• Strong problem solving and teamwork skills.
• Ability to perform basic mathematical functions (e.g., counting bags, verifying cargo weights).
• Flexibility to work varied shifts, weekends, and holidays.
• Ability to lift up to 75 pounds on a frequent basis.
• Ability to understand and interpret flight schedules and airline flight destination information.
• Ability to give and receive information in English.
• Ability to obtain and maintain an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting required by specific work assignment.
• Valid driver's license with a good driving record.
• Knowledge of operation of industrial equipment, previous experience preferred.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Internal Team Member

Qualifications

• Current team members must have an established record of attendance reliability and strong job performance; No active discipline above written warning on file during the previous six (6) months
• Completion of lead training

Additional Information

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the  SIDA Badge Requirements document for a comprehensive overview.

Union Information

This position is part of a Collective Bargaining Agreement (CBA). Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. Therefore, the company cannot guarantee certain days off.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Air Group Company

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