Technical Writer Job at Valley Bank, Clifton, NJ

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  • Valley Bank
  • Clifton, NJ

Job Description

Responsibilities Include, But Are Not Limited To

  • Create and/or update standards documentation, diagrams, standard operating procedures, and policies pertaining to various operations throughout the organization.
  • Work with documentation owners to collect and standardize relevant technical and operational knowledge. Create, maintain and communicate documentation templates.
  • Identify, document, escalate and resolve questions and issues that arise during the review process.
  • Ensure technical and procedural accuracy and traceability of all submitted documentation through validity testing.
  • Review site policies, operating procedures, work instructions and forms for format consistency.
  • Maintain and revise technical documentation and procedures as needed to reflect current processes and changes as needed. Keep track of controlled documents.
  • Provide colleagues with direction and training on document control policies and procedures.

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Required Skills

  • Technical Writing, Writing Procedures - Documentation, and Document Preparation.
  • Excellent interpersonal, organizational and communication skills (written and verbal).
  • Proficiency with Microsoft Office tools, including Word, Excel, Outlook, Project, and Visio.
  • Ability to translate technical functions and features into process-driven, user-friendly materials.
  • Ability to multi-task in a fast-paced environment.
  • Ability to manage time effectively and meet tight deadlines.
  • Possess knowledge of commonly used concepts, practices and procedures within banking.

Required Experience

  • High School diploma or GED and minimum of 5 years' experience in technical writing and documentation.
  • Experience pertaining to all aspects of banking and finance.
  • Bachelor's degree is preferred.

Job Tags

Work at office,

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