Telecom Technician Job at TEEMA, York, ME

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  • TEEMA
  • York, ME

Job Description

Telecom Technician Location York, ME :

Overview: Our client is looking for a Junior Telecommunications Analyst to join their team for a 2-to-3-month contract period. This position works collaboratively with the existing onsite team located Southern Maine. The Telecom Analyst will assist in implementing a new communications system at our clients site. What you will be doing: Configuration & Deployment

  • Support the implementation and management of telecom systems, ensuring seamless operation

  • Package and deliver telephony equipment to multiple client facilities in Southern Maine and the Seacoast area in New Hampshire

  • Perform basic rack mounting and wiring of various telephony equipment in structure wiring closets.

  • Document and maintain accurate records of telecom inventory, contracts, and service agreements

  • Provide support and project coordination for telecom-related initiatives, including upgrades and installations

  • Telephone handset configuration and installation, including voice mail End User Support

  • Provide general telephone support; adds, moves, and changes before and after the Ring Central go-live

  • Collaborate with senior analysts to troubleshoot telecom service issues and propose effective solutions

  • End user support and deskside training on hardware and software

  • Work with various third-party service providers to resolve customer service issues affecting delivery of telephone services to end users

  • Make simple repairs to equipment

What you must have:

  • 1 to 3+ years' experience in supporting telephone equipment.

  • Technology knowledge and experience working with premise and cloud based UCaaS solutions.

  • Ability to diagnose and troubleshoot various telecommunication technologies.

  • Familiarity with voicemail, ACD, and call center applications.

  • Proven customer service skills.

  • Proficiency in Microsoft Office Suite, particularly Excel for data analysis

  • Familiarity with telecom management software and tools

  • Basic understanding of network troubleshooting tools and methodologies

  • Required Education: Associate Degree in Computer Science or related field or equivalent experience.

  • Excellent verbal and written communication skills

  • A proactive approach to problem-solving with a willingness to learn

  • Ability to work collaboratively in a team environment

  • Strong organizational skills with the ability to manage multiple tasks

  • Ability to effectively prioritize and manage multiple tasks

  • This role requires successful candidates to be based in-person at our clients site in York, Maine

Job Tags

Full time, Contract work, Work at office,

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