Job Description

Customer Service Advisor  

Our dealership is looking for an individual with exceptional Organizational, Communication, Task Oriented, and Customer Relations capabilities.  We need you to come in and create an environment for our customers that is positive, warm, professional, and effective. The Customer Advisor is responsible for building customer relationships & loyalty, creating service orders that are detailed and complete, and communicating effectively with customers, service technicians, sales, and the Service Manager. This is a great opportunity if you're driven and have above average Organizational, Communication, Task Oriented, Customer Relations, the ability to be energetic, and friendly.

Responsibilities

This position contributes to the daily business and work process flow in our busy service department.  Duties include but are not limited to:

• Experience with Reynolds and Reynolds software.
• Create and maintain a positive relationship in the Service Center with Customers, Service Employees & Management.
• Participate in service meetings for Safety, Technical Updates, and employee communication.
• Attend weekly product update meeting with management team.
• Customer Service qualities that exceed the norm, and maintain an above average CSI rating through our Manufacturers
• Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes.
• Maintain the Holman Motors Customer Service Philosophy and Standards.

Qualifications

• Ability to operate in an Organized Process
• Excellent communication skills.
• Finds success in completing and moving through Tasks daily
• Understand the service process.
• Analysis/problem solving skills.
• Demonstrate commitment to and creative thinking for continuous improvement.
• High ability to multi-task.
• Ability to develop and maintain a good business relationship with both external and internal customers.

Education and/or Experience 

• Previous Service Writing Experience or management preferred.
• Minimum 2 years' experience in Customer Service operations or related field preferred.
• High School Diploma or GED. 

Compensation

Compensation is based on experience and ability.  Salary plus commission.

Benefits   

Eligible for Healthcare, 401K, paid vacation

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