Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Job Summary Schneider Electric is seeking a dynamic and experienced Technical Writer (US, UK, France). What will you do? As a key contributor on our energy & sustainability software team, you will be responsible for the following: Technical Writing Write...
...Banking (GCIB) is geared to drive enhancements and maintenance of its data domain and enhancing ownership framework. The role will play a... ...ongoing sustainment. The role requires a strategic approach to managing the data domain - direct and shared domains - balancing risk and...
...Hemlock Logistics is seeking a skilled and dedicated Class A Flatbed Driver to join our dynamic team in the Transportation industry... ...compliance with all regulations. Our drivers are the backbone of our operations, and we value their contributions to our success. In this role...
...exemplified by our mission: We Protect Those Who Protect Us. Sound like a team you want to be a part of? Come build your career with BAE Systems. The Countermeasure and Electromagnetic Attack (CEMA) business area has technology, engineering and program teams that educate...
Full-Time Electrical Technician (Maple Grove, MN) This position for a full-time electrical technician is an excellent opportunity to join a family-owned business with a team of experts specializing in industrial machine repair. Our technicians travel to the customer...