Onsite - IT Support Specialist Job at Comrise, Austin, TX

WmlPTlluMWpKcG1lZHpiQ3VIOG54Y2pSM1E9PQ==
  • Comrise
  • Austin, TX

Job Description

Austin, TX

Pay range: $28-30/hour

Job description

Client is helping our client find an IT Support Specialist to join its team.


In this role, you'll serve as the front-line technical support resource for employees, contractors, and visitors. You'll manage day-to-day user support, device setup, account provisioning, and on-site IT coordination. The role emphasizes user experience and systems readiness, with occasional support for hardware installation projects alongside the field technician.


The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a people-facing environment. You're comfortable juggling multiple requests, documenting solutions, and maintaining a secure, well-run IT operation.



As an IT Support Specialist, you'll:

  • Prepare and configure laptops and mobile devices for new employees.
  • Issue and manage employee badges and physical access permissions.
  • Provide front-desk IT assistance and on-site support for employees and guests.
  • Troubleshoot user issues and escalate complex technical problems when needed.
  • Manage device lifecycle tasks: procurement, repairs, inventory, and vendor coordination.
  • Support conference room technology, hybrid meetings, and event setups.
  • Maintain IT documentation and internal knowledge base articles.
  • Occasionally assist with basic cabling, camera, or equipment installation projects.

Ideal candidate profile

  • 2+ years in an IT support or helpdesk role in a fast-paced environment.
  • Experience with Google Workspace and/or Microsoft 365 administration.
  • Familiarity with MDM platforms (Intune, JAMF, Kandji, or similar).
  • Excellent communication and problem-solving skills.
  • Customer-focused mindset with strong organizational habits.
  • Security-first approach to managing user accounts and devices.
  • Travel < 25%

Daily tasks

The IT Support Specialist serves as the front-line technical support resource for company employees, contractors, and visitors. You'll manage daily user support, device setup, account provisioning, and on-site IT coordination. This role focuses on user experience and systems readiness, occasionally assisting with hardware installation projects alongside the Field Technician.

Required skills

  • Prepare and configure laptops and mobile devices for new employees.
  • Issue and manage employee badges and physical access permissions.
  • Provide front-desk IT assistance and on-site support for employees and guests.
  • Troubleshoot user issues and escalate complex technical problems when needed.
  • Manage device lifecycle tasks: procurement, repairs, inventory, and vendor coordination.
  • Support conference room technology, hybrid meetings, and event setups.
  • Maintain IT documentation and internal knowledge base articles.
  • Occasionally assist with basic cabling, camera, or equipment installation projects.

Business driver of role

Fast-growth autonomous vehicle and robotics company scaling safe, secure, and reliable delivery solutions. We build very real products that operate in the real world - and our team moves fast. Our work is deeply collaborative across engineering, operations, product, and safety. We care about building well, supporting one another, and doing things the right way.

#ESJ

Job Tags

For contractors,

Similar Jobs

Sea Fox Boat Company Inc.

Warehouse Associate Job at Sea Fox Boat Company Inc.

 ...Sea Fox Boat Company is an industry-leading saltwater fishing boat manufacturer We are seeking a reliable and hardworking Warehouse Associate to support operations in our boat manufacturing facility . This role involves handling marine parts and materials, managing... 

Francis W. Parker School

Special Events Coordinator (Begins As Soon As Possible) Job at Francis W. Parker School

 ...as responsible citizens and leaders in a diverse, democratic society and global community. We are currently seeking a Special Events Coordinator to provide assistance to all events and volunteer efforts. Working closely with the Director of Alumni Relations and Institutional... 

Hydromax USA

Data Analyst I Job at Hydromax USA

 ...Job Title: Data Analyst I Location: Louisville, KY (REMOTE) Compensation: $18-$20 per hour, depending on experience About Hydromax...  ...utilities to make the most of their infrastructure investments. Our work is dedicated to improving the safety, sustainability, and... 

Brookdale Corporate - Nashville

Multimedia Communications Specialist Job at Brookdale Corporate - Nashville

Multimedia Communications Specialist Location Brentwood, TN : Overview: Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces...  ..., as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life... 

Hemlock Logistics

Class A Flatbed Driver Job at Hemlock Logistics

 ...Hemlock Logistics is seeking a skilled and dedicated Class A Flatbed Driver to join our dynamic team in the Transportation industry...  ...compliance with all regulations. Our drivers are the backbone of our operations, and we value their contributions to our success. In this role...