Patient Access Scheduler II Job at Emory Healthcare, Decatur, GA

WmlLSVkzRm1JSmFXZGpQSHQzMHR5OGpVMlE9PQ==
  • Emory Healthcare
  • Decatur, GA

Job Description

Patient Access Scheduler II Location Decatur, GA : Description: :
  • Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
  • Answer inbound calls in high volume call center environment.
  • Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
  • Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
  • Maintain basic understanding of insurance, pre-certification and referrals.
  • Performs scheduling functions in accordance with policies and procedures.
  • Responsible for the scheduling, rescheduling and cancellation of all advanced outpatient and procedures.
  • These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
  • Maintains a good working relationships with physician offices and fellow colleagues within the hospital.
  • Ensures confidentiality of patient information.
  • Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations/scheduling.
  • Remain current with outpatient procedure knowledge and provides clinical prep instructions to callers as needed.
  • Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
  • This position also makes outbound calls to schedule patients and assists with the management of physician orders, in a variety of ways.
  • Maintain acceptable productivity standards in high volume call center environment. Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form.
  • 100% of work time spent on answering calls and scheduling appointments.
  • Performs other duties as assigned to meet the goals and objectives of Emory Healthcare.
  • MINIMUM QUALIFICATIONS:
    • Minimum 2 years of medical office experience, scheduling environment or call center required.
    • AS/BS degree in Business Administration, Healthcare or other related field required or 3 years medical office experience, scheduling environment or call center in lieu of degree.
    • Demonstrated knowledge & proficiency of advanced scheduling duties and workflow.
    • Quality scores within expected range as outlined. No performance or disciplinary issues.

Job Tags

Full time, Work at office,

Similar Jobs

University of Nebraska

Microbiology and Synthetic Biology Technologist (Temporary) Job at University of Nebraska

 ...in the George W. Beadle Center for Genetics Research and acquire experience in synthetic biology, redox biochemistry, anaerobic microbiology, and bioinformatics analyses. As a Temporary Microbiology and Synthetic Biology Technologist, you will: Design experiments... 

Humana

IHWA Data and Reporting Professional Job at Humana

 ...and meet deadlines. Preferred Qualifications Bachelor's degree in business administration/information systems Medicare Risk Adjustment background and knowledge. 1 or more years of experience in SQL, databricks, or Power BI Experience in designing... 

Humana

Manager, Fraud and Waste, Special Investigation Unit-Triage Job at Humana

 ...Required Qualifications - What it takes to Succeed Bachelor's Degree Minimum of 3 yrs health insurance claims or Medicare experience Minimum 3 years of experience with Fraud, Waste, and Abuse in either a Managed Care or a government setting... 

Spencer Ogden

Grid Systems Consultant Job at Spencer Ogden

Grid Systems Consultant Job DescriptionLocation: United StatesStart Date: 08 October 2025Pay Rate: $90 Per HourJob Description:As a Grid Systems Consultant, you will be responsible for providing expert advice and guidance on grid systems, with a focus on renewable ...

Fort Myers Broadcasting Co

Television News Producer Job at Fort Myers Broadcasting Co

Television News Producer WINK News-Southwest Floridas news leader has an immediate opening for an experienced news producer. We are looking for a talented producer who can take our newscast to the next level. Must have solid writing skills, sound news judgment and ...