Job Description
The Sr. Manager, IT Service Management is responsible for IT Service Management across i-Health and Revo Health. The role will focus on service design, problem management, service engineering and experience design. This person leads a team of engineers and experts on our core technologies.
This is a full-time position working M-F during our core business hours ~ 8:30 am - 5:00 pm out of our Bloomington corporate office.
Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.
Essential Functions - Create a measurement system for IT Department performance that matches the experience of our doctors and employees.
- Analyze and improve the IT Monitoring process for the company.
- Analyze and reengineer the overnight batch, maintenance, patching and new employee technology provisioning processes.
- Define and lead process improvement projects for the IT Service department.
- Ensure IT Services are provided in a consistent, high-quality and timely manner to meet company needs.
- Responsible for providing high-performing endpoint and field technology services. This includes but is not limited to laptops, desktops, all-in-ones, monitors, printers, portables and telecommunications equipment.
- Find and implement ways to improve the physician and employee desktop experience and the service desk experience.
- Implement problem management processes to reduce recurring incidents over time.
- Support the administration and management of the ITSM solution, SysAid, ensuring it is developing and being used appropriately to provide support to the company.
- Deliver projects as needed – including but not limited to upgrades, refreshes, customer integrations and disintegrations.
- Other duties as assigned
Education And Experience Requirements - BA or BS Degree in Technology field required.
- 10 years of experience in information technology.
- 4 years of experience in IT leadership position
- Significant experience in ITSM.
- ITIL Certification required.
Benefits & Compensation - Actual starting pay will vary based on education, skills, and experience.
- We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
Essential Requirements Ability to:
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the office during business hours
- Travel independently throughout the office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations – Revo Health’s Core Values - Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions Notes - Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:
- This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
Job Tags
Full time, Work at office, Flexible hours, Night shift,